Delete your Mason Fitness account

This page is for the Mason Fitness app on the App Store and Google Play, published by Tanuki Solutions Sdn Bhd. You can delete your account yourself, at any time. You will be asked for your password.

In the Mason Fitness app

Open Me, tap the settings cog, then Delete account.

Coaches, on the web

Sign in to the coach dashboard, open the account menu, then Close account.

Without the app, or if you can't sign in

Email privacy@masonfitness.app from the address your account uses and ask us to delete it. We will close it and reply to confirm.

What happens straight away

• Your account closes and you are signed out on every device.
• Future bookings are cancelled, so the coach or member is told.
• Sharing with every coach ends.
• A coach's profile and programme listings leave Explore.

What is deleted, 30 days later

Until then you can email us to restore the account. After that, this is erased for good:

• Your profile: name, email address and phone number.
• Your training: workouts, sets, routines, records and imported history.
• Your nutrition diary, body measurements and health screening answers.
• Reviews you wrote, reports you made, and photos you shared with a coach.
• Watch movement data you chose to send to improve rep counting.
• For coaches: credential documents, availability, and notes you wrote to members.
• Your devices, notifications and sign-in sessions.

What is kept, and why

• Bookings a coach or member was part of, and the waiver a member accepted before training (a version and a time, no health data), with your name replaced by "Former member" or "Former coach". They are the other person's record of work booked and delivered, so they stay, without your name, as part of that record.
• For coaches, programmes clients already have stay with those clients under "Former coach", because they train from them.
• A record that you asked for deletion, and audit records of consents given and withdrawn, kept as evidence of what you asked for and when. They hold no training, nutrition or health data.
• Server logs (IP address, request and time) are kept for a short period for security, then removed.

The privacy policy has the full picture.