Support

Something not working, or a question about Mason? Email hello@masonfitness.app and a person will reply, usually within two working days. Tell us your phone model, and what you were doing when it went wrong.

Your account

I forgot my password

Tap Forgotten your password? on the sign-in screen and follow the email we send. Resetting it signs you out on every device.

How do I delete my account?

In the app, open Me, tap the settings cog, then Delete account. Your account closes at once and your data is erased 30 days later. Other ways, including without the app.

Can I get a copy of my data?

Yes. Email privacy@masonfitness.app from the address your account uses and we will send it. If you work with a coach, you can also tap Export my data on that coach's Data & privacy screen.

Training and logging

Does it work without signal?

Yes. Every set you log is saved on your phone first and sent when you are back online, so you can train in a basement gym.

Can I bring my history from another app?

Yes, from Lyfta, Hevy or Strong: export your history from that app, then in Mason open Settings and tap Import workouts.

Apple Health and Health Connect

How do I get heart rate from my watch?

For heart rate and body weight, Mason works with your phone's health store, not with watch brands directly. Any watch that saves to Apple Health on iPhone or Health Connect on Android works. Turn it on in Mason: open Me, the settings cog, then under Integrations tap Apple Health or Health Connect.

Can my watch count my reps?

Yes, with the Mason app on an Apple Watch or a Wear OS watch, for a workout you run on your phone. In Mason, open Me, the settings cog, then under Integrations tap Watch and turn on Count reps with my watch. The watch counts each set and fills in the reps; you confirm them before anything is saved.

Heart rate is not showing

Check that Mason is allowed to read heart rate: on iPhone in the Health app under Sharing, Apps; on Android in Health Connect's app permissions. If you said no earlier, turn it on there or in Mason's Integrations. Some watches sync to the health store a little after a workout ends; Mason checks again later.

Coaches

How are coaches checked?

Every coach uploads their certifications and our staff review them by hand before the coach can be listed or booked.

I want to coach on Mason

Read the coach terms, then sign up from the website's Join as a coach link. Coaches manage everything from the coach dashboard.

Reporting a coach, a review or a programme

To report a coach, open their profile in the app and tap Report this coach at the bottom. To report a review, a programme listing or a member, email hello@masonfitness.app with what happened and where. Our staff read every report, normally within one working day, and remove content that breaks the terms of use. If anyone is in danger, contact the police first (999 in Malaysia).

Privacy and terms

How we handle your data is in the privacy policy; the rules for using Mason are in the terms of use.