Mason Fitness

Coach terms

Last updated 11 November 2026

These terms apply if you offer coaching on Mason Fitness. They add to the terms of use, which also apply to you, and they are an agreement between you and Tanuki Solutions Sdn Bhd (202101016081), which publishes Mason Fitness.

You are independent

You coach on your own account. You are not our employee, agent or partner, and you decide how you coach, when you are available, what you offer and what you charge. Your coaching agreement is with each member you train. You are responsible for your own tax, licences and insurance, and for the safety of the sessions you run.

Verification

Before you can be listed or take a booking, you upload your certifications and any supporting documents, and our staff review them by hand. You must only upload documents that are genuine and yours, and tell us if a certification lapses or is withdrawn. We may ask for more, refuse verification, or remove it. Verification tells members we have seen your documents; it is not our endorsement of your coaching.

Your profile and services

What you say about yourself, your services, your prices and your locations must be accurate and kept up to date. Prices are shown in ringgit. You must not offer anything unlawful, unsafe, or outside what your qualifications cover, and you must not make medical claims.

Programmes you publish, and reviews

A programme you publish to Explore must be your own work or something you have the right to share, described accurately, safe to follow, and free of medical claims. Members who have trained it can review it publicly, and you can reply publicly; the conduct rules below apply to your replies. Do not ask for, buy, swap or write reviews of your own programmes. We may hide a review or take down a listing after a report, and will tell you why.

Bookings and cancellations

A booking is a request until you accept it. You set your own cancellation terms; the terms a member saw when they booked are the ones that apply to that booking, even if you change them later. Turn up to sessions you have accepted, and give members as much notice as you can if you have to cancel.

Payments

Payments are not switched on. No money moves through Mason Fitness today, and you arrange payment with your members directly. Before payments go live, the fees and how payouts work will be set out here, and you will be told before they apply to you.

Members' data and consent

You see a member's training, nutrition, measurements and shared photos only if that member has switched on sharing with you, and only for the categories they chose. They can switch it off at any time, and your access ends at once. Your bookings with a member stay visible to you.

Health screening and safety

Members answer a pre-exercise questionnaire before training with you. Read it, act on it, and refer a member to a medical professional where it shows a risk. If you set a calorie target below a safe minimum, you confirm that you have discussed it with the member and take responsibility for it.

Conduct

Treat members with respect. Harassment, discrimination, inappropriate contact, or pressure to move payment or contact details somewhere unsafe are not allowed. Do not create fake reviews, bookings or accounts.

Suspension and removal

We may suspend or remove your listing, or close your coach account, if you break these terms, if a credential turns out to be false or lapses, or if we receive a credible complaint about a member's safety. Where we can, we will tell you why and give you a chance to respond. You can close your coach account at any time from the dashboard's account menu; bookings you were part of stay in the records of the members who booked them.

Contact

Questions about coaching on Mason: hello@masonfitness.app. Tanuki Solutions Sdn Bhd (202101016081), A-7-15 Business Suite, Arcoris Mont Kiara, Jalan Kiara, 50480 Kuala Lumpur, Malaysia.