Terms of use
Last updated 11 November 2026
Who these terms are with
These terms are an agreement between you and Tanuki Solutions Sdn Bhd (202101016081), a company registered in Malaysia, which publishes Mason Fitness ("we", "us"). They cover the Mason Fitness app on iPhone and Android, its Apple Watch and Wear OS watch apps, the coach dashboard and this website. By creating an account or using Mason Fitness you agree to them. Our privacy policy explains how we handle your data, and coaches also agree to the coach terms.
Who can use it
You must be at least 18 to use Mason Fitness, and you must give us accurate details when you sign up.
What Mason Fitness is
An app to log your own training, nutrition and progress, and a place where independent coaches offer training and members book it. The coaching relationship is between you and your coach. Mason Fitness provides the software you arrange it through; we are not a party to your training and we do not employ the coaches.
Not medical advice
Nothing in Mason Fitness is medical or clinical advice, and nothing it shows you is a medical reading or an assessment. Charts, targets, heart-rate figures, energy estimates, records and coaches' notes are training information. If you have a health condition, are pregnant, are recovering from injury, or are unsure whether exercise is safe for you, speak to a qualified professional before starting. Stop exercising if you feel pain, faintness or shortness of breath.
Calorie targets below a safe minimum require an explicit confirmation, and where a coach sets one they record that they have discussed it with you and take responsibility for it. That confirmation is not a clinical judgement by Mason Fitness and we do not make one.
Your account
Keep your password to yourself. If you think somebody else has it, reset it — doing so signs you out on every device. Tell us if you believe your account has been used by somebody else. You are responsible for what happens under your account.
What you put in
What you log, write and upload stays yours. You give us permission to store, copy and display it only as needed to run Mason Fitness for you - for example, to sync it between your devices and to show it to a coach you have chosen to share it with. That permission ends when the content is deleted. You must have the right to anything you upload.
Reviews and anything else you publish
Some of what is written on Mason Fitness is public: reviews of programmes, which show the reviewer's first name, and coaches' profiles, programme listings and replies to reviews. What you publish must be honest, your own, and about your own experience. A review may only be written about a programme you have trained, and nobody may offer or accept anything in return for one.
There is no tolerance on Mason Fitness for objectionable content or abusive users. Content that is hateful, harassing, threatening, sexual, violent, misleading or unlawful is not allowed, and neither is using Mason to abuse anybody. You can report a coach from their profile in the app, and report anything else by emailing hello@masonfitness.app. Our staff read every report, normally within one working day. We may remove content, and suspend or close the account of anyone who breaks these rules.
Bookings and cancellations
A booking is a request until the coach accepts it. Each coach sets their own cancellation terms, and the terms shown to you before you book are the terms that apply to that booking — if a coach changes them later, your existing bookings keep the ones you agreed to.
Payments
Mason Fitness is free for members during early access. Payments are not switched on: no money moves through Mason Fitness today, and bookings are arranged and settled between you and your coach directly. When payments do go live, this section and the fees involved will be set out here, and you will be told before they apply to you.
Coaches
Coaches are independent, not employees or agents of Mason Fitness. Coaches submit credentials for verification; verification means we have seen the documents a coach gave us, and is not a warranty of their competence or a recommendation. The rules coaches agree to are in the coach terms.
What you may not do
- Use another person's account, or let somebody use yours.
- Upload anything you do not have the right to upload, or anything unlawful, abusive or misleading.
- Harass, threaten or deceive a coach or another member.
- Post objectionable content, or write a fake or paid-for review.
- Attempt to reach data belonging to anybody who has not shared it with you.
- Copy, reverse-engineer, overload or interfere with the app or our servers, or use automated means to collect data from them.
Our app
We give you a personal, non-transferable licence to use the Mason Fitness app on devices you own or control, for as long as you keep these terms. The app, its design, its code and its content (other than yours and coaches') belong to us or our licensors. Exercise demonstrations are provided by ExerciseDB, and some artwork is used under its creators' licences, credited in the app under Settings, Credits.
Apple Health, Health Connect and other services
Some features work with services we do not run, such as Apple Health, Health Connect and your watch. Their own terms apply to them, and we are not responsible for their availability or for data they hold. When you use Mason Fitness you must also keep to any third-party terms that apply to you, such as your mobile network's. What Mason reads and writes is set out in the privacy policy.
If you got the app from Apple or Google
On the App Store and Google Play, Mason Fitness is listed under Tanuki Solutions Sdn Bhd, the company these terms are with. These terms are between you and us, not Apple or Google. We, not Apple or Google, are responsible for the app, its content, its maintenance and support, and for answering any claim about it - including product liability, a failure to meet a legal or regulatory requirement, consumer protection, privacy, or a claim that the app infringes someone else's intellectual property. Apple and Google have no obligation to provide maintenance or support for the app.
If you downloaded the app from Apple's App Store: you may use it on any Apple-branded device you own or control, as Apple's Usage Rules allow, including by other accounts associated with you through Family Sharing, volume purchasing or Legacy Contacts. Questions, complaints and claims about the app go to us, at the contact details at the end of these terms. If the app fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund the purchase price, if any; to the extent the law allows, Apple has no other warranty obligation for the app. You confirm that you are not in a country subject to a United States Government embargo or designated as a "terrorist supporting" country, and that you are not on any United States Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
If you downloaded the app from Google Play, Google Play's terms of service also apply to your download.
Availability and changes
We work to keep Mason Fitness running, but we cannot promise it will always be available or free of faults, and we may change, add or remove features. Because the app saves what you log on your phone first, you can keep logging when it cannot reach us.
Our responsibility to you
We provide Mason Fitness with reasonable care and skill. To the extent the law allows, we are not responsible for loss that was not foreseeable, for loss caused by a coach or another member, or for injury that results from exercise you choose to do, and our total liability to you is limited to RM 100 or what you have paid us in the past 12 months, whichever is more. Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have under the Consumer Protection Act 1999 or other Malaysian law that cannot be excluded.
Suspending or ending it
You can close your account at any time, from Settings in the app or by following these steps. We may suspend or close an account that breaks these terms or puts other people at risk, and will tell you why unless the law or someone's safety prevents it. Some records survive closing an account — the privacy policy says which and why.
Changes to these terms
If we change these terms in a way that matters, we will tell you in the app or by email before the change takes effect. If you keep using Mason Fitness after that, the new terms apply; if you do not agree, you can close your account.
Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute about them.
Contact
hello@masonfitness.app. Tanuki Solutions Sdn Bhd (202101016081), A-7-15 Business Suite, Arcoris Mont Kiara, Jalan Kiara, 50480 Kuala Lumpur, Malaysia.